Heart + Sol will accept returns for merchandise purchased online for store credit ONLY within 14 days of delivery or pick-up.
Merchandise must be in ORIGINAL sales condition with tags attached. Merchandise must be unworn, unwashed, and free of perfume, makeup, pet hair, and deodorant stains. All jewelry, accessories, and lingerie items are FINAL SALE. Gift cards are non-refundable.
Exchanges
We provide no cost for labels on exchanges. Merchandise must be for the same style in a different size, for eligible products and subject to availability, within our 14 day return window.
Return Labels
A flat fee of $6 per return label will be deducted from your store credit refund amount to cover the cost of return shipping. Return label fees may be subject to tax in accordance with each state's requirements.
Shipping and handling charges on your return order are non-refundable.
Refunds
Please allow 7-10 business days for your store credit to be initiated once your return has been received.
Store credit will be issued in the form of an electronic gift card.
Exceptions
If something went wrong with your order, please contact sales@heartandsolmaui.com so that we can make it right.
Please visit our Start a Return page to begin your return or exchange.